1. Introduction
AnnexMed, together with its subsidiaries, affiliates, and related entities (collectively referred to as “AnnexMed,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect personal information when you visit our website, engage with our digital properties, request information, communicate with our teams, participate in events or webinars, download resources, apply for employment opportunities, or otherwise interact with AnnexMed in connection with our products, services, technologies, and business activities.
As a provider of healthcare revenue cycle management, medical coding, payer services, business intelligence, artificial intelligence solutions, and related technology services, AnnexMed recognizes the importance of maintaining responsible privacy practices while providing a secure and transparent digital experience.
Our objective is to clearly explain what information we collect, why we collect it, how it is used, with whom it may be shared, and the choices available to you regarding your personal information.
By accessing or using our website or interacting with AnnexMed, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of this Privacy Policy
This Privacy Policy applies to personal information collected through AnnexMed-owned websites, landing pages, microsites, online forms, downloadable resources, webinars, events, marketing campaigns, social media interactions that direct users to our website, career portals, recruitment activities, and any other online or offline interaction where this Privacy Policy is made available.
This Privacy Policy applies regardless of whether information is collected directly from you, automatically through your interaction with our website, or from trusted third-party sources where permitted by applicable law.
This Privacy Policy does not apply to websites or services operated by third parties that are linked from our website. Those third parties maintain their own privacy practices, and we encourage you to review their respective privacy policies before providing any personal information.
3. Information Not Covered by this Privacy Policy
AnnexMed provides business services to healthcare organizations, physician groups, hospitals, health systems, healthcare payers, dental organizations, and other healthcare enterprises.
When AnnexMed processes data on behalf of its customers while delivering contracted services, including information that may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”) or similar healthcare privacy regulations, AnnexMed acts as a service provider or business associate under applicable contractual agreements.
Such processing is governed by the applicable customer agreements, Business Associate Agreements, contractual obligations, and applicable healthcare privacy laws rather than this Privacy Policy.
If you are a patient of one of our customers, your healthcare provider or healthcare organization is responsible for determining how your medical information is collected, used, stored, disclosed, and protected. Questions regarding your medical records or healthcare information should be directed to your healthcare provider.
4. Definitions
For purposes of this Privacy Policy, the following definitions apply.
Personal Information means any information that identifies, relates to, describes, or could reasonably be associated with an identified or identifiable individual. Examples include your name, business email address, telephone number, employer, job title, Internet Protocol (IP) address, online identifiers, browser information, and website usage information.
Website means the AnnexMed website, associated landing pages, microsites, and other digital properties operated by AnnexMed that reference this Privacy Policy.
Services means the healthcare revenue cycle management services, coding services, payer services, consulting services, AI-powered technologies, analytics platforms, software products, educational resources, events, webinars, and other business offerings provided by AnnexMed.
Cookies means small text files and similar technologies that are stored on your browser or device to enable website functionality, improve user experience, analyze website usage, remember preferences, and support marketing activities.
5. Information We Collect
The information we collect depends on how you interact with AnnexMed, the services you request, and the technologies you use while accessing our website.
In many situations, you choose what information you provide to us. In other situations, certain technical information is collected automatically to help us maintain website functionality, understand visitor engagement, improve website performance, strengthen security, and enhance the overall user experience.
Information You Provide Directly
When you voluntarily interact with AnnexMed, we may collect personal information that you choose to provide. This commonly occurs when you complete a contact form, request a demonstration, download a whitepaper, register for a webinar, subscribe to newsletters, communicate with our representatives, participate in surveys, request customer support, or apply for employment opportunities.
Depending on the nature of your interaction, this information may include your name, business email address, telephone number, company or organization name, job title, business address, country or region, industry, organization size, professional interests, communication preferences, resume or employment history for recruitment purposes, and any additional information you voluntarily include in your communications with us.
Providing personal information is generally voluntary. However, certain services, downloadable resources, or business interactions may not be available without the requested information.
Information Collected Automatically
When you visit our website, certain technical and usage information is collected automatically through cookies, server logs, pixels, analytics technologies, web beacons, and similar technologies.
This information may include your IP address, browser type and version, operating system, device type, language settings, approximate geographic location derived from your IP address, referral source, pages visited, navigation path, date and time of access, session duration, click interactions, scrolling activity, downloads, page response times, website errors, and other diagnostic information.
This information is collected to understand how visitors interact with our website, improve website usability, monitor security, diagnose technical issues, measure content performance, and enhance the overall digital experience.
Marketing and Communication Information
If you interact with our marketing activities, we may collect information relating to your engagement with our communications. This may include resources downloaded, webinars attended, newsletter subscriptions, email interactions, campaign responses, event participation, product interests, and similar engagement activities.
This information enables us to provide relevant educational content, improve marketing effectiveness, better understand the interests of organizations engaging with AnnexMed, and communicate information that may be relevant to your business interests.
Recruitment Information
Individuals applying for employment opportunities with AnnexMed may provide information including resumes, educational qualifications, employment history, professional certifications, references, interview information, and other employment-related information necessary to evaluate job applications.
Recruitment information is processed solely for employment-related purposes unless otherwise permitted or required by applicable law.
Information Obtained from Third Parties
Where permitted by law, AnnexMed may receive information from trusted third-party sources including business directories, event organizers, referral partners, marketing partners, publicly available sources, professional networking platforms, customer relationship management systems, and business intelligence providers.
We may combine this information with information collected directly from you to maintain accurate business records, improve communications, identify organizations interested in our services, and better understand the needs of prospective customers.
6. How We Collect Information
AnnexMed collects personal information through several methods depending on your interaction with our website and services.
Information may be collected directly when you voluntarily submit forms, communicate with our representatives, register for events, request information, download resources, subscribe to communications, or otherwise engage with our business activities.
Information may also be collected automatically when you browse our website through technologies such as cookies, pixels, log files, analytics platforms, web beacons, device identifiers, and other similar technologies. These technologies help us understand website usage, improve performance, monitor security, personalize user experiences where appropriate, and evaluate the effectiveness of our marketing activities.
Additionally, we may receive information from trusted business partners, marketing providers, publicly available sources, event organizers, referral partners, customer relationship management systems, and business intelligence providers where such collection is permitted by applicable law.
7. Website Analytics and Visitor Technologies
To better understand how visitors interact with our website, AnnexMed uses analytics, measurement, and website optimization technologies. These technologies help us evaluate website performance, identify areas for improvement, understand visitor interests, measure the effectiveness of marketing campaigns, and improve the overall digital experience.
Depending on your consent preferences and applicable law, these technologies may collect information regarding website traffic sources, visitor engagement, page popularity, navigation patterns, session duration, referral websites, downloads, content interactions, device characteristics, browser information, and general geographic location derived from your IP address.
AnnexMed may also use marketing attribution and visitor intelligence technologies that help us understand how organizations discover our website, engage with our content, and interact with our digital resources. These technologies are intended to provide organization-level insights, campaign performance measurement, and aggregated business intelligence that supports marketing and business development activities.
Where permitted by applicable law, we may also use trusted third-party analytics providers, advertising platforms, customer relationship management systems, and marketing automation technologies to evaluate website effectiveness, improve communications, personalize user experiences, and measure the success of our digital marketing initiatives.
Importantly, AnnexMed does not monitor your activities on unrelated third-party websites except to the extent necessary for advertising attribution, analytics, conversion measurement, or other functions provided by authorized technology partners in accordance with applicable law and your consent preferences.
8. Cookies and Similar Technologies
AnnexMed uses cookies and similar technologies to ensure the proper operation of our website, maintain security, improve website functionality, understand visitor behavior, personalize user experiences where appropriate, and measure the effectiveness of our marketing initiatives.
Cookies are small text files placed on your browser or device that enable websites to recognize returning visitors, remember preferences, and improve website performance.
The cookies used by AnnexMed generally fall into four categories: essential cookies required for website functionality and security; functional cookies that remember user preferences; analytics and performance cookies that help us understand website usage and improve performance; and advertising or marketing cookies that support campaign measurement, audience insights, and business communications, subject to applicable legal requirements.
Most web browsers allow users to manage cookie preferences through browser settings. Depending on your location, you may also have the ability to accept, reject, or customize certain categories of cookies through our cookie consent or preference management tools.
Disabling certain cookies may affect the availability or functionality of specific features of our website.
9. How We Use Your Information
AnnexMed uses the information collected through our website and business interactions for legitimate business purposes, including providing requested services, responding to inquiries, delivering educational resources, improving website functionality, enhancing customer experiences, supporting recruitment activities, maintaining security, complying with legal obligations, and developing our products and services.
We use personal information to communicate with prospective and existing customers, schedule demonstrations, respond to requests, provide customer support, administer webinars and events, distribute newsletters, deliver requested content, evaluate employment applications, and maintain ongoing business relationships.
Information collected through website analytics, cookies, and marketing technologies is used to understand visitor engagement, improve website performance, optimize marketing campaigns, personalize communications where appropriate, identify trends, evaluate content effectiveness, and support business development activities.
We may also use aggregated or de-identified information for statistical analysis, reporting, product development, service improvements, research, and other lawful business purposes. Where information has been anonymized or de-identified so that it can no longer reasonably identify an individual, it is no longer considered personal information under applicable privacy laws.
Finally, we may use personal information where necessary to protect the security and integrity of our systems, detect or prevent fraud, investigate suspicious activities, enforce our legal rights, comply with regulatory obligations, or otherwise protect AnnexMed, our customers, our employees, and other stakeholders.
10. Sharing and Disclosure of Information
AnnexMed values the trust placed in us and does not sell personal information for monetary consideration. We may, however, share personal information with trusted third parties where necessary to operate our business, provide our services, comply with legal obligations, or support our marketing and business operations in accordance with applicable privacy laws.
Personal information may be shared with carefully selected service providers that perform services on our behalf, including website hosting providers, cloud infrastructure providers, customer relationship management platforms, marketing automation platforms, analytics providers, communication service providers, recruitment platforms, event management platforms, customer support providers, payment processors where applicable, and other vendors that assist us in operating our business. These service providers are contractually required to process personal information only for authorized purposes, maintain appropriate security measures, and comply with applicable privacy obligations.
We may also share information with our affiliates, subsidiaries, or related entities for legitimate business purposes, including business administration, customer relationship management, service delivery, reporting, compliance, and operational support.
Where permitted or required by law, AnnexMed may disclose personal information to government authorities, regulators, courts, law enforcement agencies, or other authorized parties in response to valid legal requests, subpoenas, judicial proceedings, regulatory investigations, or to protect the rights, property, security, or safety of AnnexMed, our customers, our employees, or the public.
If AnnexMed undergoes a merger, acquisition, corporate restructuring, financing, asset sale, or similar business transaction, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.
We may also disclose information where you have expressly requested or authorized us to do so.
11. International Data Transfers
AnnexMed operates globally and may process personal information in countries other than the country in which it was originally collected. As a result, your personal information may be transferred to, stored in, or processed in jurisdictions where data protection laws may differ from those of your country of residence.
Whenever personal information is transferred internationally, AnnexMed implements appropriate safeguards designed to protect such information in accordance with applicable legal requirements. Depending on the circumstances, these safeguards may include contractual commitments, technical and organizational security measures, internal governance controls, or other legally recognized transfer mechanisms.
Regardless of where your information is processed, AnnexMed seeks to maintain appropriate levels of security, confidentiality, and integrity consistent with applicable privacy and data protection laws.
12. Artificial Intelligence and Automated Technologies
AnnexMed may use artificial intelligence, machine learning, automation technologies, and other advanced digital tools to improve website functionality, customer engagement, content recommendations, operational efficiency, and service delivery.
These technologies may assist in activities such as responding to inquiries, routing requests to the appropriate teams, improving search functionality, analyzing website performance, personalizing user experiences, identifying trends, and supporting business analytics.
Where automated technologies are used to process personal information, AnnexMed implements reasonable measures to ensure that such processing remains consistent with applicable legal requirements and appropriate governance practices. We do not use automated decision-making technologies to make legally significant decisions about individuals without appropriate safeguards where required by law.
13. Data Security
Protecting the confidentiality, integrity, and availability of personal information is a fundamental priority for AnnexMed. We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Our security program includes appropriate access controls, encryption technologies where appropriate, secure network architecture, continuous monitoring, vulnerability management, authentication controls, employee awareness programs, incident response procedures, and other security practices designed to protect the information entrusted to us.
Although we strive to maintain commercially reasonable security measures, no method of electronic transmission or data storage can be guaranteed to be completely secure. Accordingly, AnnexMed cannot guarantee absolute security of information transmitted through the Internet. Users are encouraged to exercise appropriate caution when sharing information electronically and to protect their own credentials, passwords, and devices.
14. Data Retention
AnnexMed retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with contractual commitments, satisfy legal and regulatory obligations, resolve disputes, enforce agreements, and support legitimate business operations.
The length of time personal information is retained depends on several factors, including the nature of the information, the purpose for which it was collected, applicable legal requirements, contractual obligations, business needs, and regulatory retention periods.
When personal information is no longer required, AnnexMed will securely delete, anonymize, or otherwise dispose of the information using appropriate methods consistent with applicable laws and industry practices.
15. Your Privacy Rights
Depending on your country, state, or jurisdiction of residence, you may have certain rights regarding your personal information under applicable privacy laws.
Subject to applicable legal requirements, these rights may include the ability to:
- Request access to the personal information we maintain about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information under certain circumstances.
- Request restrictions on the processing of personal information.
- Object to certain types of processing.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal information in a portable format where applicable.
- Opt out of certain marketing communications.
- Lodge a complaint with an applicable supervisory or regulatory authority.
AnnexMed will evaluate and respond to privacy requests in accordance with applicable laws. We may request additional information to verify your identity before fulfilling certain requests to protect your privacy and prevent unauthorized disclosures.
16. Marketing Communications
If you subscribe to newsletters, register for webinars, download resources, or otherwise request communications from AnnexMed, we may send you information relating to our services, educational resources, industry insights, events, webinars, newsletters, product updates, and other business communications that may be relevant to your interests.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included within our communications or by contacting us using the information provided at the end of this Privacy Policy.
Please note that even if you opt out of marketing communications, AnnexMed may continue to send you transactional or administrative communications relating to existing business relationships, service requests, legal obligations, or other non-promotional matters.
17. California and Other U.S. State Privacy Rights
Residents of California and certain other U.S. states may have additional privacy rights under applicable state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other similar state privacy legislation.
Where applicable, eligible individuals may have the right to know what categories of personal information we collect, the purposes for which it is used, the categories of third parties with whom it is shared, request access to their information, request deletion or correction of personal information, and exercise applicable opt-out rights provided by law.
AnnexMed does not knowingly sell personal information for monetary consideration. However, certain website technologies, advertising tools, analytics providers, or marketing partners may constitute “sharing” under certain state privacy laws. Where required, AnnexMed provides mechanisms to exercise applicable opt-out rights relating to such activities.
Individuals exercising their privacy rights will not receive discriminatory treatment for doing so.
18. Children's Privacy
AnnexMed’s website and services are intended for business professionals and organizations and are not directed toward children under the age of thirteen or any other minimum age established under applicable law.
AnnexMed does not knowingly collect personal information from children through its website. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information promptly.
Parents or legal guardians who believe a child has submitted personal information through our website may contact us using the information provided below.
19. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, social media platforms, partner websites, webinars, or other external resources for your convenience.
AnnexMed does not control the privacy practices, content, or security of these third-party websites. Accessing third-party websites is subject to the privacy policies and terms of those respective organizations. We encourage users to review those privacy policies before providing personal information to any third-party website.
20. Changes to this Privacy Policy
AnnexMed may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal requirements, regulatory obligations, or operational processes.
When material changes are made, the “Last Updated” date at the beginning of this Privacy Policy will be revised. Where required by applicable law, we may provide additional notice through our website or by other appropriate communication methods before significant changes become effective.
Your continued use of our website following the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised Privacy Policy.
21. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your personal information, or if you wish to exercise your privacy rights, please contact us using the information below.
AnnexMed LLC
Website: www.annexmed.com
Email: compliance@annexmed.net
If you submit a privacy request, we may need to verify your identity before processing your request. Verification helps protect your personal information from unauthorized access or disclosure.