- Patient Access Services
Round-the-Clock Call Center Services for Healthcare
Our call center team is trained to handle a wide range of inquiries, from scheduling appointments to answering coverage-related questions, all while maintaining a high level of professionalism and empathy. By acting as an extension of your healthcare organization, we ensure that every patient interaction is handled with care, precision, and confidentiality.
With AnnexMed’s Call Center Services, healthcare providers can offer their patients a reliable point of contact, ensuring that their needs are met promptly and effectively. Our services are designed to support both inbound and outbound communications, helping to streamline processes, reduce no-shows, and improve overall patient satisfaction.
Call center capabilities include:
Outbound
Patient Follow-Up
Insurance
Inquiries Resolution
Appointment
Confirmation Calls
Survey and
Feedback Collection
Service Highlights
- 24/7 Availability
- Appointment Management
- Insurance Support
- Multilingual Support
Benefits
- Increased Patient Engagement
- Reduced No-Shows
- Operational Efficiency
- Improved Patient Experience
Achieve Measurable, Proven Results
Costs Reduced
upto
DNFB Reduced
upto
Reduction in DNFB accounts
Improve Productivity
upto
Reduction in AR
upto
36%
Improved Collections
upto
98%
Reduce Denials
upto
Decrease in denial rate
Ready to talk?
Learn how we transform the revenue cycle with solutions that streamline the patient experience and improve financial performance.