AnnexMedAnnexMedAnnexMed

Call Center Services

24/7 Patient Support with Professional, Call Center Solutions Designed for Healthcare organizations
Support That Cares

Round-the-Clock Call Center Services for Healthcare

Effective communication is the backbone of any successful healthcare operation. At AnnexMed, our Call Center Services are designed to provide healthcare organizations with a seamless communication channel that enhances patient engagement and supports operational efficiency.

Our call center team is trained to handle a wide range of inquiries, from scheduling appointments to answering coverage-related questions, all while maintaining a high level of professionalism and empathy. By acting as an extension of your healthcare organization, we ensure that every patient interaction is handled with care, precision, and confidentiality.

With AnnexMed’s Call Center Services, healthcare providers can offer their patients a reliable point of contact, ensuring that their needs are met promptly and effectively. Our services are designed to support both inbound and outbound communications, helping to streamline processes, reduce no-shows, and improve overall patient satisfaction.

Call center capabilities include:

Outbound
Patient Follow-Up

Insurance
Inquiries Resolution

Appointment
Confirmation Calls

Survey and
Feedback Collection

Service Highlights
  • 24/7 Availability
  • Appointment Management
  • Insurance Support
  • Multilingual Support
Benefits
  • Increased Patient Engagement
  • Reduced No-Shows
  • Operational Efficiency
  • Improved Patient Experience

Achieve Measurable, Proven Results

Costs Reduced

upto

45%
Reduced operational costs
DNFB Reduced

upto

32%

Reduction in DNFB accounts

Improve Productivity

upto

72%
Productivity improvement
Reduction in AR

upto

36%

Reduction in aged A/R
Improved Collections

upto

98%

Achieve net collections
Reduce Denials

upto

72%

Decrease in denial rate

17 +
Years of Experience
40 +
Specialties Served
99.1 %
Client Retention

Ready to talk?

Learn how we transform the revenue cycle with solutions that streamline the patient experience and improve financial performance.