Member Enrollment, On-Boarding & Maintenance
Member Management is a customized service that enables health care facilities and other organizations to manage their membership programs efficiently. It keeps track of all the members and records their status through various programs on the back-end. Managing your back office, on the other hand, is always a challenge, but our services at AnnexMed provide you with the flexibility you need in a constantly changing environment. We can help you deliver positive engagements with your members the way they want to be reached, regardless of population type, thanks to our team’s expertise across multiple geographies, industries, and functions.
Our experienced customer service teams at AnnexMed provide effective administration of member account management and registration services such as processing of enrollment applications, collection and updating of outdated information, and overall member data management. Our team of highly skilled people will ensure that a patient’s inquiries are answered quickly and efficiently, resulting in increased plan satisfaction and empowering members to take better control of their health outcomes.
Member Management capabilities include:
- Member training on Eligibility & Enrollment
- First call resolution & customer service excellence
- Systematic reconciliation membership changes
- Reconcile enrollment transactions periodically
- Reconcile premium payments monthly
- Proactive approach to fraud, waste, and abuse
- Quick Turnaround Time
- Exceptional Quality
- Quick Response
- Flexible & Cost-Effective
- Skilled Manpower
- Strong Governance Process