Patient Contact Services

Patient Contact Services

Partnering with AnnexMed allows you to offer smart patient management solutions that nurture loyalty, generate referrals and improve patient satisfaction

Enhanced Patient Experience Through Patient Contact Centers..

Today’s patients have more educational resources available to them than ever before. Consequently, informed patients have more questions and concerns about their care, insurance and bills. With AnnexMed, the patient never feels rushed and all of his or her questions are answered thoroughly. The Patient Engagement staff provide a high level of transparency and availability which gives patients clear expectations, and attentive care—raising overall patient satisfaction and retention rates. Customer satisfaction multiples when patients can easily pay premiums, make claims and get accurate answers. Even more importantly, customers are willing to pay higher prices for healthcare services when they receive these value-added experiences.

Whether you are looking to outsource your entire patient contact department or considering reinforcing your internal team, AnnexMed can tailor a practical strategy to meet your medical practice, hospital or surgery center needs.

Appointment Scheduling

Patient Registration

Eligibility & Benefits

Referrals and Authorization

Patient Notification

Answering Services

Appointment Scheduling

Centralized appointment scheduling to handle scheduling, rescheduling and canceling appointments to reduce no-show rates.

Centralized appointment scheduling to handle scheduling, rescheduling and canceling appointments to reduce no-show rates.

Patient Registration

Registration of new patient with accurate and complete patient demographic and insurance details, etc.

Follow up with the patient on obtaining the accurate information and notify patients on COB requirements.

Eligibility & Benefits

Verify coverage on all primary and secondary using WebMD, payer websites and phone calls to payers.

Gather information on deductibles, co-pays, out-of-pocket maximums and benefit limitations of specialties accordingly.

Referrals and Authorization

Identify requirements of Referrals and Authorization and notify the provider prior to the appointment.

Co-ordinate with the provider and initiate the request through phone calls or online forms. Follow up though approval.

Patient Notification

Notify patients on no coverage or out of network payers or plans which could result in Self-pay prior to service.

Share information on patient’s Co-pay, co-insurance rate, and remaining deductible and reduce bad debts.

Answering Services

Courtesy follow up on all the patient balances, answer queries, payment plan arrangements and guidance until payment process

Skilled Customer support billers to answer all patient calls related to billing, scheduling, statements and other queries

Service Highlights

Our patient contact services enable healthcare organizations to be thorough, consistent and efficient in their compliance processing and resource utilization, promoting revenue cycle improvement..

  • 24/7 availability
  • Best-fit technology
  • Dedicated agents
  • Skill-based agent routing
  • Comprehensive QA capabilities
  • Access to the latest call center technology
  • Personalized performance metrics tracking
  • HIPAA compliant technology and practice
  • Scalability - managing, high and low call volumes
  • Decades of experience serving practices of all kinds